Privacy Policy
Privacy Policy — Wayward Outdoors
Last updated: [DATE]
Wayward Outdoors ("we," "us," "our," "the Company") operates the website [YOUR WEBSITE URL] and offers experiential travel programs including Shamnya and related offerings (collectively, the "Services"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
By using our website, submitting an enquiry, or booking a program with us, you agree to the practices described in this policy.
1. Information We Collect
Information you give us directly:
Name, phone number, email address, and city/location, when you enquire, register interest, or book a program
Payment information (processed by our payment partner — see Section 4; we do not store full card or bank details ourselves)
Emergency contact details, age, and relevant health or fitness information, collected specifically for guest safety during trekking, camping, and high-altitude activities
Government ID details where required for permits, forest entry, or homestay registration in the areas we operate
Photographs, videos, or testimonials you provide or that are captured during a program, where you've given consent (see Section 6)
Any other information you choose to share with us via WhatsApp, email, or our website's enquiry form
Information collected automatically:
Basic website usage data (pages visited, device/browser type, approximate location) via standard analytics tools, where used
Communications data if you message us via WhatsApp Business, Instagram, or email
2. How We Use Your Information
We use the information we collect to:
Process bookings, deposits, and payments
Communicate with you about your program (dates, logistics, itinerary changes, safety instructions)
Assess fitness/health information solely to plan a safe experience and respond appropriately in an emergency
Obtain permits or complete local registrations required for your visit
Improve our programs and website based on aggregate usage patterns
Send updates about future batches or programs, only where you've opted in
Meet legal, safety, or regulatory obligations
We do not sell your personal information to third parties.
3. Health and Emergency Information
Given the physical nature of our programs (trekking, camping at altitude, homestays in remote areas), we may ask for basic health disclosures, medication information, and emergency contact details before a program. This information is used strictly for your safety and shared only with your assigned guide/facilitator and, in a genuine emergency, with relevant medical or rescue personnel. It is not used for any marketing or unrelated purpose.
4. Sharing Your Information
We share personal information only where necessary to operate our Services:
Payment processors (e.g., [PAYMENT GATEWAY NAME]) to process deposits and payments securely
Local partners — host families, guides, and facilitators in Supi and the Saryu Valley — receive only the information needed to host you safely (name, dates, dietary/health notes relevant to your stay)
Permit and forest authorities, where required for trekking or camping permissions
Service providers who help us run our website, communications, or bookings, bound to confidentiality
Legal authorities, where required by law
We do not share your information with advertisers or data brokers.
5. Data Retention
We retain personal information for as long as needed to fulfil the purposes above, meet legal or tax record-keeping requirements (including those applicable to MSME-registered businesses in India), and resolve any disputes. Health and emergency information specific to a program is retained only as long as reasonably necessary after your trip concludes, unless you request earlier deletion.
6. Photography, Video, and Testimonials
During our programs, photos and videos may be taken for use in our marketing (website, Instagram, and related channels). We will always seek your consent before using identifiable images of you, and you may withdraw consent at any time by contacting us at [CONTACT EMAIL]. Guests who voluntarily participate in content collaborations (e.g., influencer arrangements) are covered by the specific terms agreed for that collaboration.
7. Your Rights
You have the right to:
Request a copy of the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your personal information, subject to our legal and safety record-keeping obligations
Withdraw consent for marketing communications or image usage at any time
Raise a grievance regarding how your data is handled
To exercise any of these rights, contact us at [CONTACT EMAIL] or [CONTACT PHONE].
8. Grievance Officer
In accordance with applicable Indian data protection law, our Grievance Officer is:
[NAME] Wayward Outdoors [REGISTERED ADDRESS] Email: [GRIEVANCE EMAIL] Phone: [PHONE NUMBER]
9. Cookies and Website Data
If our website uses cookies or similar tracking technology (for analytics or improving user experience), this will be indicated on the website itself with the option to manage your preferences where technically supported.
10. Children's Information
Our family and farmhouse programs may include children traveling with a parent or guardian. Any information relating to a minor is collected from and with the consent of their parent or guardian, and is used solely for the purposes described in this policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top will reflect the most recent revision. Significant changes will be communicated where appropriate.
12. Contact Us
For any questions about this Privacy Policy or how your information is handled, contact:
Wayward Outdoors [REGISTERED ADDRESS] Email: [CONTACT EMAIL] Phone/WhatsApp: [CONTACT PHONE]
